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Thank you for shopping at Primary Tools.
Because our products are digital goods delivered via internet download, we generally offer a no-refund policy. Unlike physical goods, digital items cannot be “returned” once they have been accessed or downloaded.
1. Digital Downloads
By purchasing a digital product from our site, you agree that the service begins immediately and you waive your statutory right to a 14-day cooling-off period. Once a file has been downloaded or accessed, the sale is considered final.
2. When We Offer Refunds
We want you to be happy with your resources. We will consider refund requests in the following specific circumstances:
- Technical Defects: If the file is corrupted or technically faulty and we cannot provide a working version.
- Misdescription: If the product is significantly different from the description provided on the website.
- Duplicate Purchase: If you accidentally purchased the same item twice within a 24-hour period.
3. How to Request a Refund
If you believe you are eligible for a refund based on the criteria above, please contact us within 14 days of purchase:
- Email: info@primarytools.co.uk
- Details Required: Please include your order number, the name of the product, and a brief description of the issue.
4. Processing
Refunds are processed at our discretion. If approved, the refund will be applied to your original method of payment within 5–10 business days. Upon receiving a refund, you must delete all copies of the digital goods and cease using them immediately.
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